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Delivery & Returns

Delivery

CHRISTMAS SHIPPING

Throughout the busy Christmas period until January 1st 2020, all regular size UK parcels will be shipped on a next day pre 10am delivery service.

Don’t worry it is still free shipping. Tramps are just taking extra measures to ensure your parcel arrives safely and on time.

*This service is subject to geographical locations, shipping allowances and restrictions.

Items will be shipped once full payment is received through a third party courier. Orders outside mainland UK will be subject to international shipping fees and must make contact before making purchase.

Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a £25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.

Returns

We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without pre agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund.