Delivery & Returns
Items will be shipped through a third party courier. Orders outside mainland UK will be subject to international shipping fees.
Free Shipping: Applies only to parcels being shipped to UK mainland and excludes Highlands and Islands and large items that cannot be handled by our couriers. For all orders to Highlands and Islands shipping fees apply and will be calculated at checkout.
Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a £25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.
All items purchased must be checked on receipt of delivery and any damage to goods to be reported within 24 hours. Tramps (UK) Ltd reserve the right to refund for damaged goods not reported within 24 hours.
Customers from outside the UK are liable for taxes and duty on all orders. Tramps (UK) Ltd do not cover these charges.
We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without pre agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund.